Help & support
How can we help?
We are a small team of photographers. A real person reads every email, usually within one working day.
Looking for a photographer
Clients
Questions about a quote request or a photographer you found here.
Members & joining
Photographers
Joining, your profile, plans, payments and badges.
For clients
How do I find a photographer?
Choose your destination, then the kind of photos you need (for example Wedding or Family). You will see the photographers who work there, with their portfolios and packages.
Is asking for a quote free?
Yes. Sending a request is free and there is no obligation. You agree on the price and details directly with the photographer.
When will I hear back?
Usually within 24 hours. If you have not heard from anyone after two days, email us and we will follow up for you.
Do I pay Global Photographers?
No. You book and pay the photographer directly. We do not take a commission from your booking.
What if something goes wrong with my booking?
Your booking is an agreement between you and the photographer, so price, payment, delivery and refunds are settled between you directly. Because we receive no payment and no commission, we are not responsible for disputes. Always agree the details in writing before you pay. You can still report a photographer to us; we review every report and may remove members who break our rules.
For photographers
How do I join?
Email us your name, destination and a link to your portfolio or Instagram. We set up your profile with you while we open each destination.
Can I change my profile, photos or packages?
Yes. Send the changes to our support address and we update them for you, usually within one working day.
How does ranking work?
Top Photographers are listed first, then Featured, then Free members. Members who show our badge on their website rank higher in their group, and a new story gives you a 7-day boost.
Something on my profile or a photo is wrong
Tell us which page and what to fix. Reports about false information or photo spots are reviewed by a person before anything changes.
Plans and prices are on the For photographers page.